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Overview of Email Notifications
There are 5 types of email notifications that can be sent:

Client Cancellation - sent to a client to confirm an appointment cancellation
Client Confirmation - sent to a client to confirm an appointment was scheduled
Client Reminder - sent to a client to remind the client of an upcoming appointment
Staff Cancellation - sent to the staff email address when an appointment canceled
Staff Confirmation - sent to the staff email address when an appointment is scheduled

To set up these email notifications:

Go to the Administrator
Select the Business tab on the top left
Select the Policy/Email tab on the top right (see figure below)
Halfway down the right panel is a list of emails you can tailor
Select the email you want to change, i.e. Client Confirmation
Click the Edit button at the bottom
Check Enable on Client Scheduler for emails to be sent when a client cancels or schedules
Check Enable on Receptionist Desktop for emails to be sent when a receptionist cancels or schedules
Set the Subject to something specific to your business so clients don't overlook it.
If you would like to include a Salutation, such as "Dear", enter it in the Salutation field
Select "Use first name" if you would like to include the client's first name in the email
Select "Use last name" if you would like to include the client's last name in the email
Select both "Use first name" AND "Use last name" if you would like to include the client's first and last name in the email
Any EXTRA details you would like to include with your appointment confirmations and/or reminders should go in the Body area. This text will be included in your client's email and will appear just before the appointment details. You can see an example of an email appointment confirmation attached to this FAQ (at the bottom).
Click the Save button at the bottom.

Note: Client Reminder email notifications will always be sent out



SampleEmailConfirmation.pdf
ID
21
Category
Flash Appointments
  Support
Date Created
9/2/2008 12:42:07 PM
Date Updated
9/26/2015 9:06:03 AM
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